1. Information We Collect
- Account information: name or display name, email address, password, and country.
- Payment information: processed by third-party processors. We do not store full payment-card numbers — only limited billing details such as the last four digits, card type, and transaction status.
- Communications: content of messages you send us, including support requests and feedback.
- Preferences: content ratings, parental-control settings, language, and watchlists.
- Usage and viewing data: shows and episodes watched, watch time, searches, clicks, and navigation.
- Device and technical data: IP address, device type and identifiers, operating system, browser type, app version, and network information.
- Cookies and similar technologies: used to operate the Service, remember preferences, measure performance, and personalize content where permitted.
We may receive information from payment processors, app stores, analytics and advertising partners, login providers, and fraud-prevention services, consistent with their terms and your settings.
2. How We Use Personal Information
- Provide, operate, and maintain the Service, including streaming and account management;
- Process purchases and subscriptions, including billing, renewals, and fraud prevention;
- Personalize and improve the Service, including recommending shows and refining our catalog;
- Communicate with you about your account, transactions, updates, and marketing where permitted;
- Enforce content ratings, parental controls, and age-appropriate access;
- Maintain security and integrity of the Service and prevent fraud and abuse;
- Comply with legal obligations and enforce our Terms of Use.
3. Legal Bases for Processing (EEA/UK Users)
We process your personal data under the following legal bases: performance of a contract; our legitimate interests (to secure, analyze, and improve the Service); your consent (for certain cookies, marketing, and personalization, which you may withdraw at any time); and compliance with legal obligations.
4. How We Share Personal Information
We do not sell your personal information for money. We may share personal information as follows:
- Service providers: vendors who perform hosting, content delivery, payment processing, analytics, and support, under contracts that limit their use of the information.
- Advertising and analytics partners: where you consent or as otherwise permitted, we may share limited identifiers and usage data.
- Corporate transactions: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
- Legal and safety: when required to comply with law or legal process, enforce our Terms, or protect rights, property, or safety.
5. Cookies and Tracking Technologies
We use cookies and similar technologies that are strictly necessary to run the Service, as well as functional, analytics, and advertising technologies that require your consent where the law requires it. You can manage non-essential cookies through our cookie banner, preference center, or your browser settings.
6. Your Privacy Rights
You have the right to access, rectify, erase, restrict, or object to processing of your personal data; to data portability; and to withdraw consent at any time. You also have the right to lodge a complaint with your local data-protection authority.
You may have the right to know and access personal information we collect; to request deletion; to correct inaccurate information; to obtain a portable copy; and to opt out of the "sale" or "sharing" of personal information and of targeted advertising. We will not discriminate against you for exercising your rights.
Contact us at privacy@outlandish.tv or through the tools in your account settings.
7. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe a child has provided us personal information without proper consent, contact us at privacy@outlandish.tv.
8. International Data Transfers
We are based in the United States and operate globally. Where we transfer personal data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
9. Data Retention
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
10. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential.
11. Marketing Communications
You can opt out of marketing emails at any time by using the unsubscribe link in those messages or by adjusting your account settings. We may still send you non-promotional messages about your account or the Service.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Policy with a new "Last Updated" date. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Policy.
13. Contact Us
Questions or requests regarding this Policy: privacy@outlandish.tv